Terms & Conditions

Welcome to the lupetta.co.uk website terms and conditions section. Please read the following Terms & Conditions carefully before you start to use this site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please leave the site immediately.

1. Ownership

This website is an official website of Donatantonio Ltd. The Lupetta brand is a registered trademark of Donatantonio Ltd, Lupa House, York Way, Borehamwood, Hertfordshire, WD6 1PX. This website and all intellectual property rights (including but not limited to rights in the website as a database) in its design, text, graphics, and the selection and arrangement thereof, together with the Lupetta trademark and all other trademarks, logos and trade names depicted in this website belong to us.

2. Limited license: restrictions

You are granted a limited licence to download the materials contained on this website to a single personal computer, and to print out a hard copy of such materials, solely for personal, non-commercial use, and provided all copyright, trademark and other proprietary notices are left intact. Any other use of any of the materials on this website, including commercial reproduction, modification, distribution, transmission or republication, without our prior written permission is strictly prohibited, and is a violation of our intellectual property rights.

3. Disclaimer

This website and its contents are provided “as is” and without representation, term, condition or warranty of any kind, either express or implied (and whether implied by law, custom or otherwise) in respect of the website and/or its contents/ Donatantonio Ltd disclaims all representations, terms, conditions and warranties including, but not limited to, as to satisfactory quality, merchantability, fitness for a particular purpose, title and non-infringement of intellectual property rights to the fullest extent by applicable law. In addition, Donatantonio Ltd excludes any representation or warranty that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs and risks arising as a result of its use of this website.

4. Limitation of liability

To the fullest extent permitted by applicable law, neither Donatantonio Ltd, nor any of its directors, employees, affiliates or other representatives will be liable for any loss or damage arising out of or in connection with the use of, or inability to use, the materials in/and/or facilities or services offered throughout this website including, but not limited to, indirect or consequential loss or damage, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Donatantonio Ltd has been advised of the possibility of such loss or damages and/or such loss or damage were reasonably foreseeable. In no event will Donatantonio Ltd’s total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website. The above exclusions and limitations of liability shall not apply in respect of liability in negligence for death or personal injury.

5. Governing law

This website is controlled and operated by Donatantonio Ltd. We exclude all representations and warranties that materials in and/or products or services offered through this website are available for use in other locations, or that they comply with any legal or regulatory requirements of such other locations. Those who choose to access this website do so at their own risk and on their own initiative and are responsible for compliance with applicable local laws. These terms shall be governed by and construed in accordance with English law. Any dispute under these terms shall be subject to the exclusive jurisdiction of the English courts and, by using this website, you hereby submit to the exclusive jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.

6. Ordering from us

The displaying of products and/or prices on this site constitutes an invitation to trade only. No contract shall come into existence until we accept your order, and we reserve the right to accept or reject any order at our absolute discretion. Any acceptance will be subject to these terms and conditions, and to the exclusion of any others you may seek to impose. We reserve the right to change and/or withdraw any product displayed on this site without notice at any time before your order is accepted.

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order at which point the purchase contract will be made and you will be charged. We will send you a dispatch confirmation by email.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order. If the order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will be Donatantonio Ltd. When placing an order you undertake that all the details you provide us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the costs of the goods. The costs of products and services may fluctuate. All prices advertised are subject to such changes.

7. Product information and colours

Products displayed on this site are available only whilst stocks last. Every effort has been made to reflect product packaging designs as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true label colour of the product.

Product measurements and capacities quoted on this site are approximate. Due to continuous product development, products supplied may differ slightly from those illustrated on this site. Products shown on this site are fit for the purpose for which they are intended. Donatantonio Ltd will not be held responsible for using products for purposes other than those suggested on the product labels.

8. Pricing

The prices displayed on this site are quoted in GB pounds sterling, and are only valid and effective in the UK. Payments can only be made in GB pounds sterling. Prices quoted exclude postage and packing, which will be charged at the rates specified within the site.

9. Cancellation policy

If you wish to cancel your order you can notify us by email to orders@lupetta.co.uk before we have dispatched the goods to you; or where goods have already been dispatched to you, by returning goods to us in accordance with our returns policy.

10. Shipping costs and delivery

At this time we only ship to the United Kingdom (UK) mainland in line with our standard online shop postage charges. We are unable to accept International orders via our website.

Please supply us with an alternative delivery address in case you are not at home to accept delivery.

If you have any special delivery requirements please give us as much notice as possible.

If you are unable to accept delivery for the relevant order, re-delivery may be at your expense.

Please note that we aim to dispatch all UK orders within 24 hours and they should arrive within 2-3 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Donatantonio Ltd are not responsible for any delays caused by the postal delays or force majeure.

Exceptions: UK Bank holidays where applicable – please allow an extra working day for your order to arrive.

Postage costs for items sent within the UK per order are:

£5 for 2-3 day delivery on orders up to £30 and free for orders over £30

Important information

* We are unable to redirect orders once items have been dispatched.
* Order cut-off times are provided as guidelines only, and do not take into
account possible delays caused by payment authorization.

11. Payment

Payment can be made by credit and debit cards which are clearly advertised on the site. Payment will be debited and cleared from your account upon dispatch to the delivery address. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Donatantonio Ltd, we will not be liable for any delay or non-delivery.

No contract exists between us until payment for your goods has been authorised. Prior to this we may decline to supply the goods to you without giving any reason.

Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods can not be supplied then payment will be refunded in full.

We take all reasonable care to make our site secure. All credit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.

12. Returns and exchanges

On receipt of your order please inspect all goods to determine quality, quantity and condition. Failure to do this will render any future claims invalid. Claims related to the goods must be made promptly and notified to us within 24 hours of delivery. Damaged or wrongly delivered goods must be retained for our collection or inspection.

If you are not satisfied with a product for any reason we will either refund your money or replace the item, provided that the cause of the complaint is deemed to be genuine. Your statutory rights are not affected in any way. All we ask is that you return the goods in their original condition with all original packaging and labels intact and we will issue you with a full refund of the amount (excl. shipping costs with the exception of faulty items) upon receipt of the goods to us.

Please note that unless a product is defective, all returned goods are sent at your cost and risk. We suggest that you use the Royal Mail Special Delivery service which will allow you to insure the goods as well as obtain a signature upon delivery. Please contact us at enquiries@lupetta.co.uk or telephone us on 020 8236 2222 to arrange returns.

No liability can be accepted for returned goods lost or damaged in transit.

13. Service access

While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

14. Data protection and privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. In addition to allowing us to check your creditworthiness and process your orders, the personal data you submit, and our records of your visits to the site, will be used to monitor and improve our service to you, and for marketing purposes. We may send you brochures, leaflets and catalogues displaying our products and services and may telephone you in order to tell you of promotional offers, to discuss account details or for market research.

We do not make our mailing list available for marketing purposes to anyone outside Donatantonio Ltd and will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction. If you wish to update or delete your personal information, or if you prefer that we do not email you to tell you of promotional offers, please e-mail us.

15. Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any court of competent jurisdiction finds any provision of these terms to be void or unenforceable for any reason then such provision shall be ineffective to the extent of the finding without affecting the validity and enforceability of any remaining provisions. We reserve the right to amend these terms and conditions at any time without notice. If you have any comments, please contact us. You acknowledge that we are under no obligation to pay for or respond to any such comments, or to keep them confidential. You warrant that any comments you may submit will not infringe the personal or proprietary rights of any third party, nor be defamatory, obscene, abusive or otherwise unlawful, and you will indemnify us against all actions, costs, claims, demands, losses or liabilities of whatsoever nature which we may suffer by reason of any breach of such warranty.